Giava Interiors

Effective Date: 2019
Last Updated: 2025

This policy applies to purchases made via our online store. It outlines eligibility, time frames, and procedures for returns and refunds.

1. Return Eligibility

You may return stock items (ready-made products) within 7 business days of delivery if you are not satisfied. To be
eligible:

• The item must be unused and in its original condition and packaging.
• You must provide proof of purchase.
• You must notify us of your intent to return within 7 business days of receiving the item.
• Return shipping costs are your responsibility, unless the item is damaged or defective.

Returns must be shipped back to us within 5 business days of your return request confirmation.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Wallpaper
• Sale items
• Discontinued stock
• Made-to-order, special-order, customised, or personalised products

3. Damaged or Defective Items

If your order arrives damaged or defective, notify us within
48 hours of delivery. Email us at info@giavainteriors.com with:

• Your order number
• Photos of the item and packaging
• Description of the issue

If approved, we will provide a refund, repair, or replacement at no cost to you.

4. Refunds

Once your return is received and inspected (within 72 hours of arrival), refunds will:

• Be processed to your original payment method
• Be issued within 5–10 business days
• Exclude original delivery or return shipping costs, unless the item is defective

5. Exchanges

We do not offer exchanges. To obtain a different item, follow the return process and place a new order.

6. How to Request a Return

To initiate a return, email info@giavainteriors.com with:

• Your full name and order number
• Reason for the return
• Photos of the item (and packaging, if applicable)

We will respond with the return address and next steps.

7. Contact Information

Email: info@giavainteriors.com

Return Address: Provided upon request

8. Policy Updates

Giava Interiors reserves the right to update or amend this Returns Policy at any time without prior notice. Changes will apply to orders placed after the updated policy is published on our website.