For the ultimate statement in luxury, you need just one thing - the deep buttoned velvet ottoman.  With it's plush detailing and strong style, it's sure to add a luxurious element to your bedroom or lounge. Made-to-order with the greatest attention to detail,  this ottoman is available in your choice of twelve trendy colourways.

Composition: 100% Polyester.

Assembly: None required.

Care instructions:  Spot Clean with water or very mild detergent.

Note: Fabric colours may vary slightly. Before we commence production, we will contact you to view the actual colours at our showroom or send it to you via courier.

Delivery Timelines

• Estimated Delivery Time: 2–7 business days
• Oonline orders are delivered within 2–4 business days to major centres (Johannesburg, Pretoria, Cape Town, and Durban), and within 7 business days for regional or remote areas.
• Please note, delivery timeframes exclude weekends and public holidays.

Production Lead Times

• Scatter cushions, rugs, robes, table linen, and table décor: 1–2 days (unless otherwise stated)
• Bedding, towels, and wallpaper: 5–10 days
• Gallery walls, wall art, and lighting (including lamp bases and shades): 10–15 days
• Headboards, ottomans, and storage boxes: 2–3 weeks
• Dining and occasional chairs: 3–4 weeks
• Couches: 3–4 weeks
• Tables (bedside, side, and dining tables): 3–5 weeks
• Wall units: 3–5 weeks

Additional Information

• We offer door-to-door delivery nationally and internationally. (Please note: we do not deliver to PO Boxes, and collections are not available.)
• Final shipping fees, taxes, and any discount codes are applied at checkout for South African orders.
• For international deliveries, please contact us for a shipping quote.
• Orders paid via EFT will be processed once funds reflect in our account. (This may take up to 48 hours.) Orders will be cancelled if payment is not received within 72 hours.

Shipping Carrier

• We ship via Bobgo.com
• Need help tracking your delivery? Call us on 010 109 8770.
• Haven't received your order? Please email info@giavainteriors.com to log a query.

Giava Interiors Returns & Refund Policy

Effective Date: 2019
Last Updated: 2025

This policy applies to purchases made via our online store. It outlines eligibility, time frames, and procedures for returns and refunds.

Return Eligibility

You may return stock items (ready-made products) within 7 business days of delivery if you are not satisfied. To be eligible:

• The item must be unused and in its original condition and packaging.
• You must provide proof of purchase.
• You must notify us of your intent to return within 7 business days of receiving the item.
• Return shipping costs are your responsibility, unless the item is damaged or defective.

Returns must be shipped back to us within 5 business days of your return request confirmation.

Non-Returnable Items

The following items are not eligible for return or refund:

• Wallpaper
• Sale items
• Discontinued stock
• Made-to-order, special-order, customised, or personalised products

Damaged or Defective Items

If your order arrives damaged or defective, notify us within 48 hours of delivery. Email us at info@giavainteriors.com with:

• Your order number
• Photos of the item and packaging
• Description of the issue

If approved, we will provide a refund, repair, or replacement at no cost to you.

Refunds

Once your return is received and inspected (within 72 hours of arrival), refunds will:

• Be processed to your original payment method
• Be issued within 5–10 business days
• Exclude original delivery or return shipping costs, unless the item is defective

Exchanges

We do not offer exchanges. To obtain a different item, follow the return process and place a new order.

How to Request a Return

To initiate a return, email info@giavainteriors.com with:

• Your full name and order number
• Reason for the return
• Photos of the item (and packaging, if applicable)

We will respond with the return address and next steps.

Contact Information

Email: info@giavainteriors.com
Return Address: Provided upon request

Policy Updates

Giava Interiors reserves the right to update or amend this Returns Policy at any time without prior notice. Changes will apply to orders placed after the updated policy is published on our website.

Giava Interiors Returns & Refund Policy

Effective Date: 2019
Last Updated: 2025

This policy applies to purchases made via our online store. It outlines eligibility, time frames, and procedures for returns and refunds.

1. Return Eligibility

You may return stock items (ready-made products) within 7 business days of delivery if you are not satisfied. To be eligible:

• The item must be unused and in its original condition and packaging.
• You must provide proof of purchase.
• You must notify us of your intent to return within 7 business days of receiving the item.
• Return shipping costs are your responsibility, unless the item is damaged or defective.

Returns must be shipped back to us within 5 business days of your return request confirmation.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Wallpaper
• Sale items
• Discontinued stock
• Made-to-order, special-order, customised, or personalised products

3. Damaged or Defective Items

If your order arrives damaged or defective, notify us within 48 hours of delivery. Email us at info@giavainteriors.com with:

• Your order number
• Photos of the item and packaging
• Description of the issue

If approved, we will provide a refund, repair, or replacement at no cost to you.

4. Refunds

Once your return is received and inspected (within 72 hours of arrival), refunds will:

• Be processed to your original payment method
• Be issued within 5–10 business days
• Exclude original delivery or return shipping costs, unless the item is defective

5. Exchanges

We do not offer exchanges. To obtain a different item, follow the return process and place a new order.

6. How to Request a Return

To initiate a return, email info@giavainteriors.com with:

• Your full name and order number
• Reason for the return
• Photos of the item (and packaging, if applicable)

We will respond with the return address and next steps.

7. Contact Information

Email: info@giavainteriors.com
Return Address: Provided upon request

8. Policy Updates

Giava Interiors reserves the right to update or amend this Returns Policy at any time without prior notice. Changes will apply to orders placed after the updated policy is published on our website.

Giava Interiors reserves the right to update or amend this Returns Policy at any time without prior notice. Changes will apply to orders placed after the updated policy is published on our website.

Please note: Slight colour variations may occur due to screen displays and natural material differences.

Material samples are available for viewing at our Bryanston Design Studio by appointment. Alternatively, we can courier samples to you – standard courier rates apply.

Please contact us to make arrangements for a studio visit or sample delivery.