Delivery Timelines

• Estimated Delivery Time: 2–7 business days
• Oonline orders are delivered within 2–4 business days to major centres (Johannesburg, Pretoria, Cape Town, and Durban), and within 7 business days for regional or remote areas.
• Please note, delivery timeframes exclude weekends and public holidays.

Production Lead Times

• Scatter cushions, rugs, robes, table linen, and table décor: 1–2 days (unless otherwise stated)
• Bedding, towels, and wallpaper: 5–10 days
• Gallery walls, wall art, and lighting (including lamp bases and shades): 10–15 days
• Headboards, ottomans, and storage boxes: 2–3 weeks
• Dining and occasional chairs: 3–4 weeks
• Couches: 3–4 weeks
• Tables (bedside, side, and dining tables): 3–5 weeks
• Wall units: 3–5 weeks

Additional Information

• We offer door-to-door delivery nationally and internationally. (Please note: we do not deliver to PO Boxes, and collections are not available.)
• Final shipping fees, taxes, and any discount codes are applied at checkout for South African orders.
• For international deliveries, please contact us for a shipping quote.
• Orders paid via EFT will be processed once funds reflect in our account. (This may take up to 48 hours.) Orders will be cancelled if payment is not received within 72 hours.

Shipping Carrier

• We ship via Bobgo.com
• Need help tracking your delivery? Call us on 010 109 8770.
• Haven't received your order? Please email info@giavainteriors.com to log a query.

• Ready-made items may be returned within of receipt.
• All deliveries must be inspected and signed off before the driver departs. If any item is damaged or defective, please notify us within 24 hours at info@giavainteriors.com.
• If an item is out of stock, a full refund will be issued.
• Refunds will be processed within 5 business days after the item has been inspected. Refunds are made via EFT into the customer's nominated bank account, with proof of banking details required from the bank.
• Sale items and custom-made products are non-refundable.

For full details, please refer to our Returns & Refunds Policy.

Please note: Slight colour variations may occur due to screen displays and natural material differences.

Material samples are available for viewing at our Bryanston Design Studio by appointment. Alternatively, we can courier samples to you – standard courier rates apply.

Please contact us to make arrangements for a studio visit or sample delivery.